Prakash Sends a Complaint by 1077

  1. Prakash lives in the village of Khilaput in the Gram Panchayat (GP) of Umuri in the block of Koraput. He has an MGNREGA job card and has worked 10 days last month on a project. He has not yet received his wages for the work.
  2. Prakash calls the toll-free 1077 help-line. A person answers the phone and logs the complaint on the SAMADHAN website.
  3. Prakash gets an SMS on his mobile that acknowledges his complaint and assigns him a complaint ID number.
  4. A District Rural Development Agency (DRDA) department official logs in to the SAMADHAN website and marks Prakash’s complaint as “open”. This means the department has taken up the complaint and is working to resolve it.
  5. Prakash gets an SMS on his mobile that tells him the DRDA department is working on his complaint and it will be resolved within 7 days.
  6. The DRDA department sends the due wages to Prakash.
  7. A DRDA department official logs in to the SAMADHAN website and marks Prakash’s complaint as resolved.
  8. Prakash gets an SMS on his mobile that tells him the complaint is now resolved and that if he is not satisfied he should contact the 1077 help-line immediately.
  9. After 7 days, Prakash’s complaint is automatically closed by the SAMADHAN system.
  10. Prakash receives a final SMS telling him the complaint has been closed.